KYC and Verification

At BassBet, maintaining a secure and trustworthy gaming environment for all our players is paramount. Verifying your identity is a fundamental step in achieving this. It allows us to comply with stringent regulatory requirements, prevent fraud, and ensure that our platform is used responsibly. This process protects both you, the player, and BassBet, by confirming that funds are legitimate and that payouts reach the rightful account holder. It also helps us to uphold our commitment to responsible gaming and prevent underage access to our services.

KYC, or Know Your Customer, refers to the mandatory process of identifying and verifying the identity of our customers. This is a crucial aspect of our operational framework, dictated by anti-money laundering (AML) and counter-terrorist financing (CTF) regulations. For BassBet, KYC involves collecting and assessing specific personal documentation from you. This ensures that we know who our players are, understand their financial activities on our platform, and can mitigate risks associated with illicit activities. It is a standard practice across regulated financial services and online gaming industries worldwide.

Verification is an ongoing process that may be triggered at various stages of your journey with BassBet. Typically, you will be asked to complete our verification process:

• Upon Registration: We may request initial verification details when you first sign up for an account.
• Before Your First Withdrawal: To comply with AML regulations and protect against fraud, we will require full identity verification before processing any withdrawal requests.
• When Reaching Specific Deposit or Withdrawal Thresholds: Our internal risk management policies, along with regulatory obligations, mandate additional checks once certain cumulative transaction amounts are met.
• Following Changes to Account Details: If you update personal information, such as your address, further verification may be necessary.
• During Periodic Reviews: We conduct regular reviews of customer accounts to ensure that the information we hold remains current and accurate.
• If Suspicious Activity Is Detected: Any activity deemed unusual or potentially fraudulent will trigger an immediate request for verification.

To complete the verification process, BassBet typically requires documentation to confirm your identity, address, and the ownership of your payment methods. The specific documents requested will depend on the information we need to verify and the level of risk associated with your account. All documents must be valid, legible, and current. We will inform you precisely which documents are required when the time comes.

To confirm your identity, BassBet requires a clear, colour copy of a government-issued photographic identification document. This document must show your full name, date of birth, photograph, and signature (where applicable). Examples of acceptable documents include:

• A valid passport (recommended for international players).
• A valid national identity card.
• A valid driving licence (both front and back).

The document provided must not be expired and all details must be clearly visible. We may ask for a selfie holding your ID to further confirm your identity and prevent identity theft.

To verify your residential address, BassBet requires a document that clearly displays your full name and current residential address, issued within the last three months. The document must be dated and from a recognised third-party institution. Acceptable forms of proof of address include:

• A utility bill (e.g., electricity, water, gas, internet, landline phone bill). Mobile phone bills are generally not accepted.
• A bank statement or credit card statement.
• A government-issued letter or tax statement.

The document must not be older than three months from the date of issue. Please ensure all four corners of the document are visible in the image you provide.

To ensure the security of your transactions and to prevent fraud, BassBet requires verification of the payment methods you use to deposit funds into your account. This confirms that you are the legitimate owner of the funds. The specific requirements vary depending on the payment method:

• Credit/Debit Cards: We require a clear photo of the front of your card, showing your name, the first six and last four digits of the card number (the middle eight digits should be obscured for security), and the expiry date. The CVV/CVC code on the back must always be covered.
• E-Wallets (e.g., PayPal, Skrill, Neteller): A screenshot of your e-wallet account page, clearly showing your name and the associated email address or account ID, is usually sufficient.
• Bank Transfers: A copy of a bank statement or an online banking screenshot showing your name, account number, and the bank's logo. Transaction details can be redacted if sensitive.

Please ensure that all sensitive information, such as full card numbers or transaction details not relevant to ownership, is appropriately redacted before submission.

In accordance with our regulatory obligations, BassBet may, in certain circumstances, be required to request information regarding the source of funds (SOF) used for your gaming activities. This is part of our enhanced due diligence (EDD) procedures, particularly when large transactions occur or when cumulative deposits/withdrawals exceed specific thresholds. We may ask for documentation such as:

• Bank statements showing the origin of funds.
• Payslips or employment contracts.
• Evidence of inheritance, property sale, or other significant financial events.

This information is treated with the strictest confidentiality and is solely used to comply with our legal and regulatory responsibilities to prevent money laundering and terrorist financing. We understand this can feel intrusive, but it is a necessary measure to maintain the integrity of our platform and protect all players.

Once you submit your documents to BassBet, our dedicated verification team reviews them. We aim to process all verification requests as quickly as possible. The typical timeframe for document review is within 24 to 48 hours, though this may extend during peak periods or if further information is required. You will be notified via email or through your account dashboard once your documents have been reviewed and your account status updated. If any document is unclear or insufficient, we will contact you with specific instructions on what is needed.

BassBet is committed to protecting your personal information. All documents and data you provide are handled in strict accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. Your documents are stored securely on encrypted servers, accessible only by authorised personnel for the purpose of verification and regulatory compliance. We do not share your personal information with third parties for marketing purposes. For more details, please refer to our Privacy Policy.

BassBet operates under strict anti-money laundering (AML) and counter-terrorist financing (CTF) regulations. Our comprehensive KYC and verification procedures are a cornerstone of our AML compliance framework. We are legally obligated to monitor transactions and report any suspicious activity to the relevant authorities. This commitment helps to prevent our platform from being used for illegal financial activities, safeguarding the integrity of the financial system and the online gaming industry. We take our responsibilities in this area very seriously.

Preventing underage gambling is a critical priority for BassBet. Our services are strictly for individuals who are 18 years of age or older, or the legal age for gambling in their jurisdiction, whichever is higher. Age verification is an integral part of our KYC process. By requesting proof of identity, we confirm that all our players meet the minimum age requirements. Any attempt by a minor to register or gamble on BassBet will result in immediate account closure and reporting to relevant authorities. We encourage parents and guardians to use filtering software to prevent minors from accessing gambling sites.

While we strive for prompt verification, delays can occur if the submitted documents are unclear, incomplete, or if additional information is required. If your verification is delayed, we will contact you to explain the reason and request any missing details. If verification is ultimately unsuccessful, for instance, due to inability to confirm identity, suspected fraud, or non-compliance with our terms, your account may be suspended or closed. In such cases, any funds held may be frozen, and we will communicate the steps to resolve the issue or the reasons for the decision, where legally permissible. We are committed to fair and transparent processes.

If you have any questions about the verification process, require assistance with uploading documents, or need clarification on any aspect of our KYC policy, BassBet's customer support team is here to help. You can reach us via:

• Live Chat: Available directly on our website for immediate assistance.
• Email: Send your queries to [email protected], and we will respond promptly.

Our team is trained to guide you through the requirements and ensure a smooth verification experience. We recommend contacting us if you encounter any difficulties or have concerns about submitting your personal information.